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Options for Care

Get care when you need it

It's important to know where to go when you need medical care. Knowing your options and deciding where to go can make a big difference in how much you pay. Be prepared before you go and make sure ahead of time that the place you go to for care is in-network.

Medical Virtual Visits

Get non-emergency medical care when you need it, by phone, video or mobile app

Example Symptoms

  • Allergies
  • Bladder & Urinary Tract Infection
  • Bronchitis
  • Cold and flu
  • Headache
  • Nausea
  • Pink eye
  • Sore throat
  • Rash

24 hours a day, 7 days a week

Doctor's Office

Your doctor knows your medical history and can treat you, and refer you to specialists

Example Symptoms

  • Fever
  • Cold and flu
  • Sore throat
  • Minor burns
  • Stomach ache
  • Ear or sinus pain
  • Physical
  • Shots
  • Flu shots
  • Minor allergic reactions

Office hours may vary

Retail Health Clinic

Convenient, low-cost treatment for minor medical problems

Example Symptoms

  • Infections
  • Cold and flu
  • Minor injuries or pain
  • Shots
  • Flu shots
  • Sore throat
  • Skin problems
  • Allergies

Hours based on retail store hours

Urgent Care Provider

Immediate, non-emergency care

Example Symptoms

  • Migraines or headaches
  • Cuts that need stitches
  • Abdominal pain
  • Sprains or strains
  • Bladder & urinary tract infection
  • Animal bites
  • Back pain

Generally includes evening, weekend and holiday hours

Hospital Emergency Room

For life-threatening or disabling symptoms

Example Symptoms

  • Chest pain
  • Stroke
  • Seizures
  • Head or neck injuries
  • Sudden or severe pain
  • Fainting, dizziness, weakness
  • Uncontrolled bleeding
  • Problem breathing
  • Broken bones

Open 24 hours, 7 days a week

Freestanding Emergency Room

For life-threatening symptoms as a last resort if no in-network hospital ER is available as bills can be higher.

You may still need to be sent to a hospital for emergency care

Example Symptoms

  • Chest pain
  • Stroke
  • Seizures
  • Head or neck injuries
  • Sudden or severe pain
  • Fainting, dizziness, weakness
  • Uncontrolled bleeding
  • Problem breathing
  • Broken bones

Open 24 hours, 7 days a week

24/7 Nurseline
Virtual Visits
Where to Go for Care Learn more pdf documents
How to Get More Out of an Appointment with Your Doctor Learn more pdf documents
Provider Finder


* In the event of a true emergency, go to the nearest emergency room.

1 Your copay for virtual visits services may be as low as $0. For in-network virtual visit providers, HealthSelect of Texas® (In-Area) and HealthSelectSM of Texas (Out-of-State) participants have a $0 copay. Consumer Directed HealthSelectSM and HealthSelectSM Secondary participants will have to meet their plan’s annual deductible and then the applicable coinsurance for virtual visits.

2 Medical Practice Pulse Report 2009, Press Ganey Associates

3 Urgent Care Benchmarking Study Results. Journal of Urgent Care Medicine, January 2012.

4 Emergency Department Pulse Report 2010 Patient Perspectives on American Health Care. Press Ganey Associates.

5 Texas Association of Health Plans, www.tahp.org

Note: The relative costs described here are for independently contracted network providers. Your costs for out-of-network providers may be significantly higher. Wait times described are just estimates. The information provided on this page is not intended as medical advice, nor meant to be a substitute for the individual medical judgment of a doctor or other health care professional. Please check with your doctor for individualized advice on the information provided. Coverage may vary depending on your HealthSelect plan’s benefits and the use of network providers. This information is intended solely as a general guide to what services may be available. The actual availability of services may vary greatly from location to location. If you have questions about any health concern, you should discuss them with your health care provider.

For questions, please call a Personal Health Assistant at (800) 252-8039. If you need emergency care, call 911 or seek help from any doctor or hospital immediately.

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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