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Important Notice to HealthSelect of Texas and Consumer Directed HealthSelect Participants in the Houston and East Texas Areas


We want you to know that Blue Cross and Blue Shield of Texas (BCBSTX) is in the process of discussing new contracts with CommonSpirit Health. This is a normal process, and we are working with CommonSpirit Health to negotiate a new contract.

However, if CommonSpirit Health and BCBSTX do not reach agreement before December 16, 2020, CommonSpirit Health will no longer participate in your network. This means that claims for services incurred on December 16, 2020, or later from a CommonSpirit Health provider may be treated as out-of-network.

Out-of-network services can be significantly more expensive, and we recommend you stay within the HealthSelect network to keep your costs as low as possible. Emergency services will continue to be covered at the in-network benefit level.

If an agreement is not reached, after December 16, 2020, and you choose to continue to use CommonSpirit Health for non-emergency care, eligible services might be reimbursed at the out-of-network benefit level, which may be at a much higher out-of-pocket cost to you. You might be responsible for out-of-network costs that exceed the amount the plan pays for out-of-network services and your cost responsibility can be significant.

CommonSpirit owns 15 hospitals throughout Houston and East Texas. These facilities are part of this negotiation:

If you have an approved authorization at a CommonSpirit Health facility for services scheduled after December 16, 2020, or need additional information, call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039 (TTY:711) Monday – Friday 7 a.m. – 7 p.m. and Saturday 7 a.m. – 3 p.m. CT. A Personal Health Assistant can help:

  • determine if a facility is part of the CommonSpirit Health group,
  • check the status of your prior authorization,
  • work with you and your provider find a facility in your network and
  • assist with any questions or concerns you have.

strong>To find in-network doctors or hospitals:

  • Find a provider in the HealthSelect network or
  • Call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039.

Check back on this website or call a BCBSTX Personal Health Assistant for updates.

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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