24/7 Mental Health Line
If you or your covered dependent are in a crisis situation and need immediate help to find resources for care, call (800) 252-8039 (TTY:711). Ask to speak to a mental health clinician, or follow the prompts to get help with a mental health or substance use issue 24 hours a day, seven days a week.
Appeals and correspondence:
Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX 75266-0044
Fax: (325) 794-2926
Claims, medical and mental health:
Claims, mental health:
For mental health claims for services prior to September 1, 2020, under the HealthSelect of Texas® and Consumer Directed HealthSelectSM plans, send the Magellan Claims Form to:
Magellan Health Services
PO Box 1289
Maryland Heights, MO 63043
All mental health claims for HealthSelect participants for dates of service September 1, 2020, and after should be sent to the Blue Cross and Blue Shield address listed above.
If you have questions or need additional support, BCBSTX Personal Health Assistants are available to help.
Call toll-free (800) 252-8039 (TTY:711),
Monday-Friday 7 a.m. - 7 p.m.
and Saturday 7 a.m. - 3 p.m. CT.
You can also communicate via secure chat and secure messaging after logging into Blue Access for MembersSM
Health care fraud affects health care costs for all of us. If you suspect any person or company of defrauding or attempting to defraud Blue Cross and Blue Shield of Texas, please call our toll-free hotline at (800) 543-0867. All calls are confidential and may be made anonymously. Learn more about health care fraud and how it might affect you. Learn more about reporting health care fraud.
Health Savings Account:
Consumer Directed HealthSelect participants can learn more about their HSA by visiting the HSA website .
Mental Health Benefits:
Call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039 (TTY:711) with mental health questions.
HealthSelect of Texas (In-Area) and Consumer Directed HealthSelect participants:
Effective September 1, 2020, BCBSTX began managing mental health benefits for all HealthSelect participants, replacing Magellan Healthcare®. For this reason, you may be transferred directly to Magellan for claims related to mental health service received prior to September 1, 2020. For more details, visit the Mental Health page.
If you’re not sure where to go for care or you have medical questions, call the 24/7 Nurseline. Registered nurses are available to answer your questions any time, any day of the year.
Call a nurse toll-free at (800) 581-0368.
For more information about prescription drug benefits for participants enrolled in HealthSelect of Texas (In-Area), HealthSelect Out-of-State, or Consumer Directed HealthSelect, visit the HealthSelect Prescription Drug Program website or call a customer care representative toll-free at (855) 828-9834.
For more information about prescription drug benefits for retirees and their eligible dependents enrolled in Medicare, visit the HealthSelect MedicareRx website or call toll-free (866) 868-0609, Monday-Friday 7 a.m. - 7 p.m. and Saturday 7 a.m. - 3 p.m. CT.