Contact Us

BCBSTX Personal Health Assistants are available
by phone

Call a BCBSTX Personal Health
Assistant toll-free

(800) 252-8039 (TTY:711)

Monday-Friday, 7 a.m.-7 p.m. and
Saturday, 7 a.m.-3 p.m. CT.

You can also communicate via secure chat and secure messaging
Monday-Friday, 8 a.m.-5 p.m.,
after logging into Blue Access for MembersSM


Appeals and Correspondence
Fraud Hotline
Health Savings Account
Mental Health Benefits
Prescription Drugs

Appeals and Correspondence:

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX 75266-0044

Fax: (325) 794-2926


Send Claims Form to:
Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX 75266-0044

Learn more about submitting medical and mental health claims.

Fraud Hotline:

Health care fraud affects health care costs for all of us. If you suspect any person or company of defrauding or attempting to defraud Blue Cross and Blue Shield of Texas, please go to to make a report or call our toll-free hotline at (800) 543-0867. All reports and calls are confidential and may be made anonymously. Learn more about health care fraud and how it might affect you. Learn more about reporting health care fraud.

Health Savings Account:

Consumer Directed HealthSelectSM participants can learn more about their HSA by visiting the HSA website.

Mental Health Benefits:

24/7 Mental Health Line - If you or your covered dependent are in a crisis situation and need immediate help to find resources for care, call (800) 252-8039 (TTY:711). Ask to speak to a mental health clinician, or follow the prompts to get help with a mental health or substance use issue 24 hours a day, seven days a week. For more mental health resources, visit the Mental Health page.


If you’re not sure where to go for care or you have medical questions, call the 24/7 Nurseline. Registered nurses are available to answer your questions any time, any day of the year.

Call a nurse toll-free at (800) 581-0368.

Prescription Drugs:

For more information about prescription drug benefits for participants enrolled in HealthSelect of Texas® (In-Area), HealthSelectSM Out-of-State, or Consumer Directed HealthSelect, visit the HealthSelect Prescription Drug Program website or call a customer care representative toll-free at (855) 828-9834.

For more information about prescription drug benefits for retirees and their eligible dependents enrolled in Medicare, visit the HealthSelect MedicareRx website or call toll-free (866) 868-0609, Monday-Friday, 7 a.m. - 7 p.m. and Saturday, 7 a.m. - 3 p.m. CT.