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Contact Us

Appeals and correspondence:

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX 75266-0044

Fax: (325) 794-2926

Claims, medical:

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX 75266-0044

Fax: (325) 794-2926

Claims, mental health:

HealthSelect of Texas (In-Area) and Consumer Directed HealthSelect participants:
Magellan Health Services
PO Box 1289
Maryland Heights, MO 63043

HealthSelect of Texas (Out-of-State) and HealthSelect Secondary participants:
Send claims to the medical claims address above.

Customer Service:

If you have questions or need additional support, Personal Health Assistants from Blue Cross and Blue Shield of Texas (BCBSTX) are available to help.
Call toll-free (800) 252-8039,
Monday-Friday 7 a.m. - 7 p.m.
and Saturday 7 a.m. - 3 p.m. central time (CT).
You can also communicate via secure chat and secure messaging after logging into Blue Access for MembersSM

Health Savings Account:

Consumer Directed HealthSelectSM participants can learn more about their HSA by visiting the HSA website .

Mental Health Benefits:

Call a Personal Health Assistant from BCBSTX at (800) 252-8039 with mental health questions.

HealthSelect of Texas (In-Area) and Consumer Directed HealthSelect participants:
BCBSTX contracts with Magellan Healthcare to manage mental health benefits, including claims processing, and you may be transferred directly to Magellan.

Nurseline:

If you’re not sure where to go for care or you have medical questions, call the 24/7 Nurseline. Registered nurses are available to answer your questions any time, any day of the year.

Call a nurse toll-free at (800) 581-0368.

Prescription Drugs:

For more information about prescription drug benefits for participants enrolled in HealthSelect of Texas (In-Area), HealthSelect Out-of-State, or Consumer Directed HealthSelect, visit the HealthSelect Prescription Drug Program website or call a customer care representative toll-free at (855) 828-9834.

For more information about prescription drug benefits for retirees and their eligible dependents enrolled in Medicare, visit the HealthSelect MedicareRx website or call toll-free (866) 868-0609, Monday-Friday 7 a.m. - 7 p.m. and Saturday 7 a.m. - 3 p.m. CT.

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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