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Customer Service:

If you have questions or need additional support, Personal Health Assistants are available Monday-Friday, 7 a.m. - 7 p.m. central time (CT), and Saturday, 7 a.m. - 3 p.m. CT, toll-free at (800) 252-8039.To send and receive secure messages with Blue Cross and Blue Shield Personal Health Assistants, log in to your Blue Access for MembersSM (BAMSM) account and click on "Message Center".

Nurseline:

If you’re not sure where to go for care, or you just have questions, calling the 24/7 Nurseline may help you. With the 24/7 Nurseline, you and your covered family members have access to caring registered nurses at any time, any day of the year. Call toll-free at (800) 581-0368.

Mental Health:

Your HealthSelect medical plan offers mental health benefits to support your emotional and psychological well-being. Personal Health Assistants can help you if you have questions about your HealthSelect benefits and finding a network mental health provider. Call Monday-Friday, 7 a.m. - 7 p.m. CT, and Saturday, 7 a.m. - 3 p.m. CT, toll-free at (800) 252-8039.

Prescription Drugs:

Prescription drug benefits for active employees and their dependents, click here or call (800) 788-4863.

Health Savings Account:

Consumer Directed HealthSelectSM participants click here for their Health Savings Account (HSA).

Send claims and correspondence to:

PO Box 660044, Dallas TX 75266-0044

Send HealthSelectSM claim appeals to:

PO Box 660044, Dallas TX 75266-0044

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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