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Appeals and correspondence:

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX 75266-0044

Fax: (325) 794-2926

Claims, medical and mental health:

Send Claims Form to:
Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX 75266-0044

Claims, mental health:

For mental health claims for services prior to September 1, 2020, under the HealthSelect of Texas® and Consumer Directed HealthSelectSM plans, send the Magellan Claims Form to:
Magellan Health Services
PO Box 1289
Maryland Heights, MO 63043

All mental health claims for HealthSelect participants for dates of service September 1, 2020, and after should be sent to the Blue Cross and Blue Shield address listed above.

Customer Service:

If you have questions or need additional support, BCBSTX Personal Health Assistants are available to help.
Call toll-free (800) 252-8039,
Monday-Friday 7 a.m. - 7 p.m.
and Saturday 7 a.m. - 3 p.m. CT.
You can also communicate via secure chat and secure messaging after logging into Blue Access for MembersSM

Health Savings Account:

Consumer Directed HealthSelect participants can learn more about their HSA by visiting the HSA website .

Mental Health Benefits:

Call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039 with mental health questions.

HealthSelect of Texas (In-Area) and Consumer Directed HealthSelect participants:
Effective September 1, 2020, BCBSTX began managing mental health benefits for all HealthSelect participants, replacing Magellan Healthcare®. For this reason, you may be transferred directly to Magellan for claims related to mental health service received prior to September 1, 2020. For more details, visit the Mental Health page.

Nurseline:

If you’re not sure where to go for care or you have medical questions, call the 24/7 Nurseline. Registered nurses are available to answer your questions any time, any day of the year.

Call a nurse toll-free at (800) 581-0368.

Prescription Drugs:

For more information about prescription drug benefits for participants enrolled in HealthSelect of Texas (In-Area), HealthSelect Out-of-State, or Consumer Directed HealthSelect, visit the HealthSelect Prescription Drug Program website or call a customer care representative toll-free at (855) 828-9834.

For more information about prescription drug benefits for retirees and their eligible dependents enrolled in Medicare, visit the HealthSelect MedicareRx website or call toll-free (866) 868-0609, Monday-Friday 7 a.m. - 7 p.m. and Saturday 7 a.m. - 3 p.m. CT.

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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