Care Management
Managing health concerns and figuring out the health care system can feel overwhelming, but there’s good news! You don’t have to do it on your own.
HealthSelectSM medical plan participants, including those enrolled in Consumer Directed HealthSelectSM, have access to a dedicated team of care management clinicians who can address all types of health-related questions.
Care management clinicians are available by phone to provide extra support and guidance at no additional cost to you.
A local support system built for you
The Texas-based clinician team takes a holistic approach to address your health concerns and questions rather than focusing only on one condition at a time. They recognize that a one-size fits all approach may not fit all. They make it a point to take your history, lifestyle and behaviors into account as they listen to your concerns and offer guidance.
How our clinicians can help
Clinicians can help you by answering health questions about asthma, cancer, diabetes, heart disease, high blood pressure, musculoskeletal conditions and pregnancy. Dedicated mental health clinicians are available to help with conditions including substance use, anger management, anxiety, depression, domestic violence, grief, post-traumatic stress disorder and stress.
Whether you have questions about an upcoming surgery or a recent surgery, need follow up support, or if you were recently diagnosed with, or are managing a condition, a clinician is available to support you and your family.
Clinicians can have a confidential conversation with you about:
- a newly diagnosed health condition,
- managing a health condition,
- understanding a procedure or hospital stay,
- considering residential treatment,
- following your therapist or physician’s treatment plan,
- health and wellness resources and
- the Connect to Care program.
Connect to Care
A clinician may reach out to you to extend an invitation to join the Connect to Care program if you have a qualifying health condition. If you opt in, the program is provided to you at no additional cost and will give you access to the Connect to Care portal. A dedicated clinician will help you set personalized goals within the portal and provide support and guidance as you work toward your goals. In the Connect to Care portal, you will also find educational content about your condition and self-guided health surveys. Your clinician may schedule periodic check-ins and can be reached via chat whenever you have questions or need additional support.
Get started
If you have questions for a clinician about a physical or mental health concern or condition, call Blue Cross and Blue Shield of Texas toll-free at (800) 252-8039 (TTY: 711) between 8 a.m. and 6:30 p.m. CT Monday – Friday and ask to speak with a clinician.
You can get help with mental health or substance use concerns 24 hours a day, seven days a week. If you or your covered dependent are experiencing a crisis, you can also call (800) 252-8039 (TTY: 711 and ask to speak to a clinician.
The care management team identifies participants that may benefit from extra support. If one of our clinicians reaches out to you, please answer the call. Know you will be in good hands.