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Choose a Primary Care Provider

Due to COVID-19 impact, telehealth/telemedicine services through your in-network primary care provider (PCP) are temporarily being covered at no cost for 
all HealthSelect plan participants.
Note: if you are in the HealthSelect of Texas plan, a referral from your PCP to see an 
in-network specialist is still needed. 
Please reference this FAQ document for more details.

If you are enrolled in HealthSelect of Texas®, you are required to choose a primary care provider (PCP) to get the highest level of benefits and keep your health care costs down. Your PCP serves as your first point of contact when you need non-emergency medical care.

Your PCP is responsible for coordinating your care, making referrals to see specialists and writing orders for lab and imaging services. To get in-network benefits, your PCP will need to submit a referral to Blue Cross and Blue Shield of Texas (BCBSTX) before your visit. If you do not have a referral on file before you see a specialist, you will pay more, because your visit will be considered out-of-network. Your specialist or lab services facility also must be in-network for you to get in-network benefits. You can verify network status by calling a BCBSTX Personal Health Assistant toll-free at (800) 252-8039 (TTY: 711).


Learn more about referrals and prior authorizations.


Select your PCP before getting care

You have 60 days from the effective date of your coverage to choose a PCP. Once you make your PCP selection, all services must be coordinated through your PCP in order to get in-network benefits. After 60 days, if you still have not chosen a PCP, out-of-network benefits will apply for any services you get.

You can choose or change your PCP by calling a BCBSTX Personal Health Assistant toll-free at (800) 252-8039 (TTY: 711) or by logging in to Blue Access for MembersSM:

  1. If you already have a Blue Access for Members account, log in using your username and password. Otherwise, register for Blue Access for Members following the instructions on the screen.
  2. Once you’re logged in, go to the “Doctors and Hospitals” tab.
  3. Search for providers by specialty or name.
  4. From the search results page, select the “Primary Care Provider” filter at the top of the page.

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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