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Mental Health

Due to COVID-19 impact, telehealth/telemedicine services with an in-network
mental health provider are temporarily being covered at no cost
for all HealthSelect plan participants.
Please reference this FAQ document for more details.

Coming Soon: Effective September 1, 2020, Blue Cross and Blue Shield of Texas will manage mental health benefits for HealthSelect of Texas® and Consumer Directed HealthSelectSM participants, replacing Magellan Healthcare®. You’ll have just one company to call for medical and mental health benefits questions and one website to visit to view your claims.

Your mental health benefits will not change because of this transition (any deductibles, copays and coinsurance remain the same). Also, eligible services for mental health and substance use will not change because of this transition. While most mental health care providers who were in-network for Magellan will also be in the HealthSelect network, some will not. However, you may have access to additional providers in the HealthSelect network.

To learn if your mental health care provider will be in-network after September 1, or to find an in-network provider, visit Provider Finder® or call a BCBSTX Personal Health Assistant.

Have questions? View these Frequently Asked Questions and visit this page regularly to learn about any updates.

Your mental health benefits:

If you are a HealthSelect participant, your mental health benefits include coverage for inpatient treatment, outpatient treatment, and office visits. HealthSelect of Texas® participants do not need a referral for any mental health services. But, some services, such as inpatient treatment or intensive outpatient hospital treatment, need a prior authorization before the plan will cover them.

Your coverage includes care for many mental health concerns, including:

  • Alcohol and drug use issues
  • Anger management
  • Anxiety
  • Bipolar disorder
  • Depression
  • Domestic violence
  • Grief
  • Post-traumatic stress disorder (PTSD)
  • Schizophrenia and schizoaffective disorder
  • Suicidal thinking
  • Stress

Keep in mind that you will pay less if you see mental health providers who are in the HealthSelect network.

How to get care:

There are many types of mental health providers that offer a range of mental health care. You can decide what plan is best for you:

  • You could start by talking about mental health with your primary care provider (PCP). Your PCP may help you find mental health support nearby, suggest a mental health provider or prescribe medication.
  • Counselors, therapists, psychologists and psychiatrists all may offer mental health care, but only psychiatrists or mental health nurse practitioners can prescribe medication. That’s one of the reasons why talking to a PCP first can be helpful—some people may want to work with more than one provider to come up with the best course of action.

If you have questions about your HealthSelect mental health benefits, need help finding a mental health provider in the network, or have questions about a mental health claim, call a Blue Cross and Blue Shield of Texas Personal Health Assistant. For HealthSelect of Texas and Consumer Directed HealthSelect participants, mental health coverage is managed by Magellan Healthcare1, so you may be transferred to a Magellan representative.

BCBSTX Personal Health Assistants are available
by phone

Call a BCBSTX Personal Health
Assistant toll-free

(800) 252-8039

Monday-Friday 7 a.m.-7 p.m. and
Saturday 7 a.m.-3 p.m. CT.

To talk with a counselor:

Call the 24/7 HealthSelect Mental Health Support Line at (800) 442-4093 to talk with a counselor about mental health or substance use issues. You can get help with a mental health or substance use issue, any time.

Virtual Visits:

Virtual visits offer a convenient option for accessing mental health care. Consult a licensed mental health professional any day of the week online. A mental health virtual visit is similar to an outpatient visit to a mental health provider's office but the visit is conducted online. Visit the Virtual Visits page for more information.

To view your mental health claims, visit the online mental health claims center via Blue Access for MembersSM. (Within Blue Access for Members, navigate to Claims Center.)

Please note: If you are looking for information about your Employee Assistance Program (EAP), please contact your agency or institution's benefits coordinator.

Watch the video below to find out how a BCBSTX Personal Health Assistant can help you guide you in finding the proper care for your mental health.

Finding Mental Health Providers:

1 BCBSTX contracts with Magellan Healthcare, an independent company, to manage mental health benefits. Magellan processes mental health claims, manages the mental health provider network and operates a customer service center for HealthSelectSM of Texas and Consumer Directed HealthSelectSM. BCBSTX manages mental health benefits and claims processing for HealthSelectSM Out-of-State participants, HealthSelectSM Secondary participants and Consumer Directed HealthSelect participants who live or work outside the State of Texas.

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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