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Mental Health

For COVID-19-related care:
• mental health Virtual Visits through Doctor on Demand® and MDLIVE® and
• telehealth/telemedicine services with an in-network mental health provider
are temporarily being covered at no cost for all HealthSelect plan participants, including Consumer Directed HealthSelectSM, until the end of the public health emergency. For more COVID-19 information, visit the COVID-19 and your HealthSelect Plan page.

Beginning July 1, 2021 (for non-COVID-related care):
• Virtual Visits through Doctor on Demand and MDLIVE will be covered at no cost to you if you are enrolled in HealthSelect of Texas, HealthSelectSM Out-of-State or HealthSelectSM Secondary.
• If you are enrolled in Consumer Directed HealthSelect, you must meet your annual deductible before medical and mental health Virtual Visits for non-COVID-19-related care are covered. After you meet your deductible, you will pay 20% coinsurance.
• Telemedicine services with an in-network mental health provider are covered the same as in-person office visits for all HealthSelect participants, including Consumer Directed HealthSelect. See the Master Benefits Plan Document for your plan for benefit details.

Your coverage includes care for many mental health concerns, including:

  • Alcohol and drug use issues
  • Anger management
  • Anxiety
  • Bipolar disorder
  • Depression
  • Domestic violence
  • Grief
  • Post-traumatic stress disorder (PTSD)
  • Schizophrenia and schizoaffective disorder
  • Suicidal thinking
  • Stress

Keep in mind that you will pay less if you see mental health providers who are in the HealthSelect network.

How to get care:

There are many types of mental health providers that offer a range of mental health care. You can decide what plan is best for you:

  • You could start by talking about mental health with your primary care provider (PCP). Your PCP may help you find mental health support nearby, suggest a mental health provider or prescribe medication.
  • Counselors, therapists, psychologists and psychiatrists all may offer mental health care, but only psychiatrists or mental health nurse practitioners can prescribe medication. That’s one of the reasons why talking to a PCP first can be helpful—some people may want to work with more than one provider to come up with the best course of action.

If you have questions about your HealthSelect mental health benefits, need help finding a mental health provider in the network, or have questions about a mental health claim, call a BCBSTX Personal Health Assistant.

BCBSTX Personal Health Assistants are available
by phone

Call a BCBSTX Personal Health
Assistant toll-free

(800) 252-8039 (TTY:711)

Monday-Friday 7 a.m.-7 p.m. and
Saturday 7 a.m.-3 p.m. CT.

To talk with a counselor:

You can get help with a mental health or substance use issue 24 hours a day, seven days a week. If you or your covered dependent are in a crisis situation, call (800) 252-8039 (TTY:711) ; the same number you call for medical and mental health benefits questions.

Mental health care management:

The mental health care management program gives you access to a team of dedicated clinicians who can help you with many mental health concerns. Clinicians are available by phone to provide extra support and guidance for concerns including substance use issues, anger management, anxiety, depression, domestic violence, grief, post-traumatic stress disorder and stress. Care management is available to you at no out-of-pocket cost.

If you would like to speak to a clinician about a mental health concern, call BCBSTX toll-free at (800) 252-8039 (TTY:711) between 8 a.m. and 6:30 p.m. CT Monday - Friday and ask to speak with a clinician.

Virtual Visits:

Virtual visits offer a convenient option for accessing mental health care. Consult a licensed mental health professional any day of the week online. A mental health Virtual Visit is similar to an outpatient visit to a mental health provider's office but the visit is conducted online. Visit the Virtual Visits page for more information.

To view your mental health claims, visit the online mental health claims center via Blue Access for MembersSM. (Within Blue Access for Members, navigate to Claims Center.)

Please note: If you are looking for information about your Employee Assistance Program (EAP), please contact your agency or institution's benefits coordinator.

Watch the video below to find out how a BCBSTX Personal Health Assistant can help you guide you in finding the proper care for your mental health.

Finding Mental Health Providers:

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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