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Mental Health

Your medical plan offers mental health benefits to support your emotional and psychological well-being. Your coverage includes services for issues that include but are not limited to:

  • Alcohol and drug abuse
  • Anger management
  • Anxiety
  • Bipolar disorder
  • Depression
  • Domestic violence
  • Grief
  • Post-traumatic stress disorder (PTSD)
  • Schizophrenia
  • Stress

Use providers in your plan's network to save money when getting care. You can see a provider who is not in the network, but your costs will generally be much higher.

BCBSTX contracts with Magellan Healthcare to manage mental health benefits, including claims processing, for HealthSelectSM of Texas (In-Area) and Consumer Directed HealthSelectSM. BCBSTX manages mental health benefits and claims processing for HealthSelectSM Out-of-State and HealthSelectSM Secondary participants.

If you have questions about your HealthSelect mental health benefits, want help finding a mental health provider in the network or have questions about a mental health claim, contact a Personal Health Assistant. For HealthSelect of Texas (In-Area) and Consumer Directed HealthSelect participants, mental health coverage is managed by Magellan Healthcare, so you may be transferred to a Magellan representative.

Personal Health Assistants are available by phone

Call a Personal Health Assistant

(800) 252-8039

Monday-Friday 7 a.m.-7 p.m. central time (CT)
Saturday 7 a.m.-3 p.m. CT.

To view your mental health claims, visit the online mental health claims center via Blue Access for MembersSM. (Within Blue Access for Members, navigate to Claims Center.)

Please note: If you are looking for information about your Employee Assistance Program (EAP), please contact your agency or institution's benefits coordinator.

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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