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Virtual Visits

Getting sick is never convenient. When you don't feel well or your child is sick, you may not be able to leave your home or office to go to the doctor’s office. With virtual visits, you and your eligible dependents can consult a doctor online for your urgent health care needs.

Virtual visits give you access to a licensed board-certified doctor 24 hours a day, 7 days a week, including weekends and holidays.

Consult a doctor anytime online

Good news! Virtual visits are available at no cost to you if you are enrolled in HealthSelectSM of Texas, HealthSelectSM Out-of-State or HealthSelectSM Secondary. That means you will have 100% coverage for virtual visits under your plan for medical services (excluding mental health care), making virtual visits a convenient option when you need urgent care.

Virtual visits are available for HealthSelect plan participants. You can choose between Doctor On Demand and MDLIVE .*

Doctor On Demand is available via video conference only.

MDLive is available by phone and video conference.

Get Care Anytime with Virtual Visits Learn more pdf documents


* In the event of an emergency, this service should not take the place of an emergency room or urgent care center. MDLIVE and Doctor On Demand doctors do not take the place of your primary care doctor. MDLIVE and Doctor On Demand are independent companies that provide virtual visit services for Blue Cross and Blue Shield of Texas. Virtual Visits, Powered by MDLIVE may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. MDLIVE and Doctor On Demand operate and administer the virtual visit program and are solely responsible for their operations and that of their contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

The telemedicine services made available through Doctor On Demand are provided by licensed physicians practicing within a group of independently owned professional practices collectively known as “Doctor On Demand Professionals”. These professional practices provide services via the Doctor On Demand telehealth platform. Doctor On Demand, Inc. does not itself provide any physician, mental health or other healthcare provider services. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE and Doctor On Demand do not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. Internet/Wi-Fi connection is needed for computer access. Data charges may apply when using your tablet or smartphone. Check your phone carrier’s plan for details. MDLIVE operates subject to state regulations and may not be available in certain states. Non-emergency medical service in Idaho, Montana, New Mexico and Oklahoma is limited to interactive audio/video (video only), along with the ability to prescribe. Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe. Service availability depends on location at the time of consultation.

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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