Mental Health

Your HealthSelectSM medical plan includes benefits and resources to support your mental health. Your coverage includes care for many mental health concerns, including:

  • Alcohol and drug use issues
  • Anger management
  • Anxiety
  • Bipolar disorder
  • Depression
  • Domestic violence
  • Grief
  • Post-traumatic stress disorder (PTSD)
  • Schizophrenia and schizoaffective disorder
  • Suicidal thinking
  • Stress

Keep in mind that you will pay less if you see mental health providers who are in the HealthSelect network.

Quickly find what you need on this page

How to get care

There are many types of mental health providers that offer a range of mental health care. You can decide what plan is best for you:

  • You could start by talking about mental health with your primary care provider (PCP). Your PCP may help you find mental health support nearby, suggest a mental health provider or prescribe medication.
  • Counselors, therapists, psychologists and psychiatrists all may offer mental health care, but only psychiatrists or mental health nurse practitioners can prescribe medication. That’s one of the reasons why talking to a PCP first can be helpful—some people may want to work with more than one provider to come up with the best course of action.

Learn how Malcom got mental health support.

Find a doctor, hospital or other provider in the HealthSelect of Texas® and Consumer Directed HealthSelectSM network.

Find a doctor, hospital or other provider in the HealthSelectSM Out-of-State network (only for people living or working outside of Texas).

Find a doctor, hospital or other provider in the HealthSelectSM Secondary network.

 

If you have questions about your HealthSelect mental health benefits, need help finding a mental health provider in the network, or have questions about a mental health claim, call a Blue Cross and Blue Shield of Texas (BCBSTX) Personal Health Assistant.

BCBSTX Personal Health Assistants are available
by phone

Call a BCBSTX Personal Health
Assistant toll-free

(800) 252-8039 (TTY:711)

Monday-Friday, 7 a.m.-7 p.m. and
Saturday, 7 a.m.-3 p.m. CT.

You can also communicate via secure chat and secure messaging
Monday-Friday, 8 a.m.-5 p.m.,
after logging into Blue Access for Members

 

24/7 Mental Health Line

If you or your covered dependent are in a crisis situation and need immediate help to find resources for care, call (800) 252-8039 (TTY:711). Ask to speak to a mental health clinician, or follow the prompts to get help with a mental health or substance use issue 24 hours a day, seven days a week.

988 Suicide & Crisis Lifeline

If you or someone you know is struggling or in crisis, help is available. You can access the national 988 Suicide & Crisis Lifeline by calling or texting 988 or through online chat at www.988lifeline.org. Trained counselors are available to listen, provide support and connect those in need to resources 24 hours a day, 7 days a week.

For TTY users: dial 711 then 988 or use your preferred relay service. 

Mental health care management

The mental health care management program gives you access to a team of dedicated clinicians who can help you with many mental health concerns. Clinicians are available by phone to provide extra support and guidance for concerns including substance use issues, anger management, anxiety, depression, domestic violence, grief, post-traumatic stress disorder and stress. Care management is available to you at no out-of-pocket cost.

If you would like to speak to a clinician about a mental health concern, call BCBSTX toll-free at (800) 252-8039 (TTY:711) between 8 a.m. and 6:30 p.m. CT Monday - Friday and ask to speak with a clinician.

Maternal mental health

The National Maternal Health Hotline is a confidential, no-cost resource from the Health Resources & Services Administration. Professional counselors are available via phone and text to help pregnant and new mothers. Reach out to 1-833-TLC-MAMA or visit the hotline’s website for more information.

Digital mental health

Learn to Live provides online, coach-supported programs to help participants overcome depression, insomnia, panic, stress, anxiety and worry, social anxiety and substance use. Participants can also work with a Learn to Live Coach via their preferred communication method after completing an initial assessment. Visit the Learn to Live page for more information.

Virtual Visits

Virtual Visits make it easy to access mental health care from home. You can meet with a licensed mental health professional online any day of the week. Visit the Virtual Visits page for more information.

Telemedicine services with in-network mental health providers are covered the same as in-person office visits for all HealthSelectSM participants, including Consumer Directed HealthSelectSM. See the Master Benefit Plan Document for your plan for benefit details. 

To view your mental health claims, log in to Blue Access for MembersSM and click on the "Claims" tab at the top of the page.

Please note: If you are looking for information about your employee assistance program (EAP), please contact your agency or institution's benefits coordinator.

Mental Health Resources Flyer