Care Management
Managing your health can feel overwhelming, but you don’t have to do it alone! HealthSelectSM medical plan participants, including those enrolled in Consumer Directed HealthSelectSM, have access to a dedicated team of care management clinicians who can provide extra support to you and your dependents at no additional cost.
How our clinicians can help
The Texas-based clinical team consists of nurses, social workers and mental health clinicians who take the time to understand your unique needs and challenges. The care management team identifies participants that may benefit from extra support. If one of our clinicians reaches out to you, please answer the call. Know you will be in good hands.
Depending on your situation, your care team may help you:
- manage chronic conditions like diabetes, heart disease or high blood pressure;
- understand a new diagnosis or treatment plan;
- cope with stress, anxiety, depression or substance use;
- recover from surgery or a hospital stay and
- access community and wellness resources.
Your care team can also work with your doctor or therapist to make sure you’re getting coordinated care and following your treatment plan.
Digital care and convenience
If you have a qualifying health condition, you may receive an email, text or phone call from a clinician inviting you to join the digital Connect to Care portal. Depending on your care management needs, the portal can either act as a self-guided care journey that provides you with educational content about your condition or a place where you can work one-on-one with a dedicated clinician who will provide you with personalized support and guidance as you work toward your health goals.
While your clinician may schedule periodic check-ins, you also have the option to chat or schedule phone check-ins with them within the portal at times that are convenient for you.
We’re here when you need us
If you have questions for a clinician, call Blue Cross and Blue Shield of Texas toll-free at (800) 252-8039 (TTY: 711) Monday – Friday, between 8 a.m. and 6:30 p.m. CT and ask to speak with a clinician.
If you or a covered dependent are experiencing a mental health crisis, call (800) 252-8039 (TTY: 711) — 24 hours a day, seven days a week.