Update on Conduent Cyber Incident

10/31/2025

Conduent has reported they were the victim of a cyber incident that occurred between Oct. 21, 2024, and Jan. 13, 2025. Conduent is a Blue Cross and Blue Shield of Texas (BCBSTX) third-party service provider that offers mailroom, payment and other back-office support services.

Because of BCBSTX’s relationship with Conduent, some HealthSelect of Texas® participants were impacted by the incident.

Conduent began mailing letters to impacted participants on Friday, Oct. 24, 2025.

For more information, visit our Frequently Asked Questions. Conduent also has a website providing information about the incident.