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Important Notice to HealthSelect of Texas® and Consumer Directed HealthSelectSM Participants in the Houston, Texas Area

12/06/2021

We want you to know that Blue Cross and Blue Shield of Texas (BCBSTX) is in the process of discussing new contracts with Memorial Hermann hospitals, surgery centers and affiliated doctors and health care professionals. This is a normal process, and we are working with Memorial Hermann to negotiate a new contract.

However, if Memorial Hermann and BCBSTX do not reach an agreement before March 1, 2022, Memorial Hermann will no longer participate in your network. This means that claims for services incurred on March 1, 2022 or later from a Memorial Hermann provider may be treated as out-of-network. Out-of-network services can be significantly more expensive, and we recommend you stay within the HealthSelectSM network to keep your costs as low as possible. Emergency services will continue to be covered at the in-network benefit level.

If an agreement is not reached after March 1, 2022 and you choose to continue to use Memorial Hermann providers for non-emergency care, eligible services might be reimbursed at the out-of-network benefit level, which may be at a much higher out-of-pocket cost to you. You might be responsible for out-of-network costs that exceed the amount the plan pays for out-of-network services and your cost responsibility can be significant.

If you have an approved authorization at Memorial Hermann for services scheduled after March 1, 2022, or need additional information, call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039 (TTY:711), Monday – Friday, 7 a.m. – 7 p.m. and Saturday, 7 a.m. – 3 p.m. CT.

A BCBSTX Personal Health Assistant can help:

  • check the status of your prior authorization,
  • work with you and your provider find a facility in your network and
  • assist with any questions or concerns you have.
To find in-network doctors or hospitals:
  • Go to the Find a Doctor or Hospital page and select your HealthSelect plan to launch Provider Finder®, or
  • Call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039.
Check back on this website or call a BCBSTX Personal Health Assistant for updates.

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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