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Care Management Program

Managing your health concerns and figuring out the health care system can feel overwhelming, but there’s good news! You don’t have to do it on your own. The care management program is a team of dedicated clinicians using a personal approach for addressing your health-related questions.

Video Transcript

A local support system built for you

Our Texas-based team of clinicians is standing by ready to take your call. Clinicians take a holistic approach to address all of your health concerns and questions rather than trying to treat one condition that may be occurring today. We understand you are an individual and we recognize that a one-size approach does not fit all. Our clinicians can listen to your concerns taking into account your history, lifestyle and behaviors.

How we can help

Clinicians help people with all types of health questions including, but not limited to asthma, cancer, diabetes, heart disease, high blood pressure, musculoskeletal conditions and pregnancy. Care management is available to you at no out-of-pocket cost. Clinicians are available by phone, to provide extra support and guidance.

Whether you have an upcoming surgery and have questions, recently had a surgery and need follow up support, or if you are managing a condition or are recently diagnosed, a clinician can support you and your family.

Clinicians can talk with you in confidence about:

  • managing a health condition,
  • learning about a new diagnosis,
  • answering questions about a procedure or hospital stay,
  • providing support to help you follow your physician’s treatment plan and
  • health and wellness resources

Get started

If you have questions about conditions such as asthma, cancer, diabetes, heart disease, high blood pressure, musculoskeletal conditions and pregnancy, contact BCBSTX toll-free at (800) 252-8039 (TTY:711) between 8 a.m. and 6:30 p.m. CT Monday - Friday and ask to speak with a clinician.

The care management program also identifies participants that may benefit from extra support. If you receive a call from one of our clinicians, please answer the call. Know that you will be in good hands if you choose to take advantage of this benefit available to you.       

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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