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COVID-19 and Your HealthSelect Plan

The Employees Retirement System of Texas (ERS) is working with Blue Cross and Blue Shield of Texas (BCBSTX) to closely monitor the impact of COVID-19 (coronavirus). BCBSTX stands ready to help doctors, hospitals and public health organizations in serving HealthSelect participants in understanding, preventing and potentially treating people who have been affected by the virus.


For help scheduling a COVID-19 vaccination in your area, you have the following options:

1. Sign up with the Texas Public Health Vaccine Scheduler in one of two ways: 
- Call (833) 832-7067 any day of the week, 7 a.m. to 7 p.m. Central Time. Spanish langauge and other  translators are available to help callers.
- Or visit GetTheVaccine.dshs.texas.gov.
2. Use the Texas Health and Human Services Vaccine Finder or call 2-1-1 to find local vaccine providers.
3. Use the Centers for Disease Control Vaccine Finder.

Additional information about the COVID-19 vaccine is available in the COVID-19 Vaccine Resources section below. 

We're Here For You

We understand you may be dealing with financial and emotional stress due to COVID-19 related issues. BCBSTX and ERS are working to make things easier by providing additional support and benefits coverage for HealthSelect participants and providers during this time.

This COVID-19 FAQ document (updated on March 1, 2021) outlines the most recent changes to your health plan as well as options for care for you and your covered family members, including vaccine coverage.

For more specific benefit-related questions, please contact a BCBSTX Personal Health Assistant for more information.

Additional Resources

  • All HealthSelect participants have access to medical and mental health virtual visits through Doctor on Demand and MDLIVE. Non-COVID related services through Doctor on Demand and MDLIVE currently continue to be covered at no cost to you. COVID related services will be covered at no cost to you throughout the public health emergency.
  • Your primary care provider (PCP) or specialist may be able to provide services via telemedicine/telehealth platforms. Non-COVID related telehealth services are currently covered at no cost to you. COVID related telehealth services will be covered at no cost to you throughout the public health emergency. Contact your provider(s) to ask if this service is available.
  • If you have questions about your prior authorization or referral, see the FAQ document at the link above.
  • Download the COVID-19 flier for general information.
  • Download the COVID-19 vaccine flier for vaccine-related information.
  • Watch a recording of Doctor on Demand's educational presentation on COVID-19.
  • Use Provider Finder® to find health care providers in your area.
  • Learn more about your Mental Health Benefits.
  • Learn more about your Prescription Drug Program .
  • Visit HealthSelect MedicareRx for information about the HealthSelect Medicare Prescription Drug Program.

General COVID-19 Resources:
  • Visit the Texas Department of State Health Services  website for the latest Texas-related updates.    
  • Visit the Centers for Disease Control and Prevention (CDC)  for the latest health recommendations and a variety of educational resources.
  • If you plan to travel internationally, visit the U.S. State Department website  for travel alerts.
  • Find additional resources  Learn more pdf documents in your community.
  • COVID-19 Vaccine Resources:
  • Visit the DSHS COVID-19 Vaccine page for the latest vaccine-related updates in the state of Texas:
        - COVID-19 Vaccine FAQ
        - Texas COVID-19 Vaccine availability 
  • Learn more about the different types of vaccines available and how they work:
        - Pfizer-BioNTech
        - Moderna
        - Johnson & Johnson
  • Visit the TDI COVID Vaccine Fraud alert page for information on vaccine scams to avoid.
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    If you have any questions about your benefits you can speak with a BCBSTX Personal Health Assistant:

    BCBSTX Personal Health Assistants are available
    by phone

    Call a BCBSTX Personal Health
    Assistant toll-free

    (800) 252-8039 (TTY:711)

    Monday-Friday 7 a.m.-7 p.m. and
    Saturday 7 a.m.-3 p.m. CT.

    Educational Articles

    How to avoid extra COVID-19 testing charges  (Texas Department of Insurance)

    Educational Videos

    Watch the following BCBSTX educational videos to learn about COVID-19 related best health practices.

    Coronavirus/COVID-19
     

    Flatterning the Curve
     

    Social Distancing
     

    Quarantine, Self-Isolation
     

    Handwashing
     

    A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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