Important Notice to HealthSelect of Texas® and Consumer Directed HealthSelectSM Participants in North Texas 

03/14/2025

 We want you to know that Blue Cross and Blue Shield of Texas (BCBSTX) is discussing new contracts with Southwestern Health Resources (SWHR). Contract negotiations with facilities are a normal process for insurance companies.    

If SWHR and BCBSTX do not reach agreement before April 1, 2025, SWHR facilities and providers will no longer participate in the HealthSelectSM network. That means claims for services incurred after March 31, 2025, at a SWHR facility or provider might be treated as out-of-network instead of in-network and could result in much higher out-of-pocket cost to you. Emergency service coverage will continue at the in-network benefit level.   
  
If your provider leaves the network, your HealthSelect plan may allow you to continue to receive in-network services from that provider under certain conditions and for a set amount of time. This is called continuity of care, and it could continue for a timeframe required by state or federal law.  

Conditions that may be eligible for in-network continuity of care include: 

  • Treatment of a serious or complex condition 

  • Institutional or inpatient care  

  • A scheduled nonelective surgery, including post-operative care 

  • Pregnancy or course of treatment for pregnancy 

  • Terminal illness 

 If you would like more information about continuity of care, call a BCBSTX Personal Health Assistant at (800) 252-8039 (TTY: 711), Monday – Friday 7 a.m. – 7 p.m. or Saturday 7 a.m. – 3 p.m. CT.  

A BCBSTX Personal Health Assistant can also: 

  • work with you and your provider to find a facility in the HealthSelect network and  

  • assist with any other questions or concerns you have.  

To find doctors or hospitals in the HealthSelect network: 

  • Call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039.